FAQ
What is JORVALORE?
JORVALORE is a place where refined style meets everyday ease. We offer timeless, versatile pieces designed to bring quiet confidence and effortless refinement to your daily wardrobe, styles that feel natural, balanced, and easy to wear in real life.
Do you offer free shipping?
Yes. We provide free standard shipping on every order within the United Kingdom, with no minimum purchase required. Style delivered free of charge.
How long does delivery take?
Most orders are delivered within 4–7 business days (Monday to Friday) after dispatch. You will receive a tracking link as soon as your parcel has been shipped.
Do you ship internationally?
Currently, we ship only within the United Kingdom. Our priority is offering an excellent local experience, if we expand our shipping areas, you will be the first to hear about it.
What is your return policy?
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. Return shipping costs are the customer’s responsibility. To begin a return, email us at info@jorvalore.com
How long do refunds take?
After we receive your return and it is approved, we will process your refund within 10 business days. Please allow a few additional days for your bank to post the credit.
Can I exchange an item?
Yes. If you need a different size or a different style, mention it in your return email and we will assist you with the exchange.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa. All payments are encrypted and processed securely.
Is my personal and payment information safe?
Yes. Protecting your privacy and security is our highest priority. JORVALORE uses secure checkout technology and does not store your payment information.
I didn’t receive my order what should I do?
Start by checking your tracking link. If more than 8 business days have passed and your parcel still has not arrived, email us at info@jorvalore.com and we will investigate immediately.
Can I update or cancel my order?
If your order has not yet been shipped, changes may still be possible. Contact us as soon as possible after placing your order and we will do our best to help.
Still need help?
Of course, we are here to support you. Send us a message at info@jorvalore.com and our friendly support team will be glad to assist.